FAQ

How can I contact amaus.com?

Please visit our website www.amaus.com for the department’s service as well as our business hours.

US Pacific Standard Time:  9am to 5pm. Monday to Friday

Email: info@amaus.com. We will give more convenient help and assistant.

How to check the status of placed an order?

If you placed your order using a guest account, please enter your order number and either your email address or shipping zip code into the available fields. Then click Find My Order. If you purchased under a amaus.com account, please click on the account link provided to log in and view your order history.

Next, you will need to sign in to your amaus.com account. If you do not remember your amaus.com ID and/or password, please click on the Forgot Your Password link to receive the information by email. Browse our web site, products, pricing, or use our shipping calculator. Once you are ready to place an order, you will be prompted to register so that you may track your order, access your account, etc. The order processing time is 1-2 business days for products Sold and Shipped. The order processing time for products sold and Shipped by Marketplace Sellers is 1-3 business days.

The tracking information will be provided once the shipping carrier has picked up your package and scanned it in to their system. Once the shipping carrier has scanned the package, the tracking status will show an origin scan or something similar. Your package should then be delivered within the shipping timeframe you selected.

If there is no tracking information available, you may check back later in the evening or the following business day.

How to tracking package?

We’ll email you a tracking number as soon as your order is packed and ready to ship. To track your package: click the link in the email, or track the included tracking number on the shipping carrier’s website.

Important Information:

Shipping time does not start counting until after your order ships out. All orders take 1-2 business days to process before shipping out.

How to request a return and refund?

We offer a 30 day money back guarantee for all products, unless otherwise specified. Memory and processors carry a 7 day money back guarantee, and other items may have limited return policies, and are specified in our return policy. All shipping charges are non-refundable. A 15% restocking fee will be applied to any non-defective products.

Please visit amaus.com and send a message to customer service to request a refund.

Amaus.com does not charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

How can I cancel an order?

You may request a cancellation of your order, provided your order has not already been processed. We will make every attempt to cancel the order, and will send a confirmation upon cancellation.

Email to us and send a message to customer service to cancel your order.

Do you charge sales tax?

Sales tax is only required for orders shipping with our resident state. Therefore, all orders shipping within California will be charged the applicable sales tax according to your county.

Do you ship internationally?

Unfortunately, we do not currently ship internationally. We do require a US billing and shipping address. We do apologize.

 How can I pay by Bank Wire Transfer?

In order to pay by bank wire transfer, please place an order and select “Prepaid Check/Money Order” as the payment method. Once you receive your order number, please e-mail your invoice number to for wire transfer instructions and account information. Please note that our bank will charge a $15 wire transfer fee in addition to your order total. Your bank may assess a fee as well, please check with your applicable bank.

Do I need to register?

You only need to register if you would like to place an order. Otherwise, feel free to browse our web site, products, pricing, or use our shipping calculator. Once you are ready to place an order, you will be prompted to register so that you may track your order, access your account, etc.

how do I update my account?

You can update your customer account directly through our web site under Account

How do I subscribe / unsubscribe to your e-mail promotions?

If you would like to be included or removed from our e-mail promotions, simply login and go to account. Under “Subscriptions”, click edit and check or uncheck the e-mail promotions boxes.

Or you may visit our email removal and enter your e-mail address to be removed. If you are encountering any difficulties, please contact us to assist you with your request.

I forgot my password?

If you forgot your password, no problem just click here: Forget password

What is White Box/OEM vs. Retail?

The retail and OEM versions usually will have the same exact product; however the retail version usually will come with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), White Box, Brown Box versions will come with the actual product and usually the drivers, no special packaging or software. Occasionally the retail version will accompany a longer warranty or special features.

What does “System Pull” mean?

System Pull is an industry term used to describe a hard drive that has been removed from a pre-configured system, tested and maintains a “like new” level of performance. This Hard Drive has been fully tested and performs like new.

What is Bare Drive/Bare Card?

These items come exactly as they are described. You will only receive the bare drive or the bare card. These items are brand new; however they are purchased in bulk, and will not accompany any documentation, software, or accessories.

Suggestion: Most drivers and documentation can be downloaded from the manufacturer’s web site.

What is refurbished?

Refurbished means that the product has been repaired or replaced by the manufacturer, or sent back for a refund for non-defective purposes. Packaging and accessories may differ from the actual retail box, and may not be included. Please understand that when purchasing these items, that the risks of a defective product are increased. Full consideration should be taken when purchasing refurbished products. As a refurbished part, any requests for service may not be available. In the event a replacement is not available, the customer may return the product for a refund, and the restocking fee will be waived. All shipping charges are non-refundable.

What is DSP?

DSP stands for Distribution Service Partner. The actual software is the full version; however it may include condensed manuals or documentation on CD. No retail packaging is included. The software cannot be sold by itself. DSP versions will usually require the purchase of additional hardware, per our licensing agreement. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements. Must be purchased with Hardware. Due to our licensing agreement, items marked with this description, must be purchased with additional hardware. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.

What is the Electronic Waste Recycling Fee?

Effective January 1, 2005, amaus.com is required by the state of California to collect an “Electronic Waste Recycling Fee” for CRT Monitors, LCD Monitors and Notebooks. The fee will be collected at the time of retail sale, including Internet and catalog sales, to California consumers. Click here for further information regarding this recycling Act and Applicable Fees.

Motherboard Bundles

Unfortunately, we no longer offer assembly and testing options for creating your own motherboard bundle. We do apologize for the inconvenience.

Barebones Systems

Unfortunately, we no longer offer assembly and testing options for creating your own barebones system. We do apologize for the inconvenience

Custom Systems

Unfortunately, we no longer offer assembly and testing options for creating your own custom system. We do apologize for the inconvenience.

Do you match competitor’s prices?

Unfortunately, we do not currently match other competitor’s prices. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. Any time we do receive any special deals or promotions, we automatically post it on our web site for our customers to take advantage of.

Do your prices include manufacturer rebates?

We will include our standard pricing, and also display your mail-in rebate savings as well. For your convenience, amaus.com does it’s best to advertise any current rebates on our web site. However, any use of these rebates is limited to any terms or conditions as determined, by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly

Do you offer reseller or volume discounts?

Unfortunately, we do not have a reseller or volume discount programs available at this time. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. Anytime we do receive any special deals or promotions, we automatically post it on our web site for our customers to take advantage of.

What are my payment choices?

Credit Cards (U.S. Issued): Visa, MasterCard, Discover, American Express

Debit Cards (U.S. Issued) with a Visa or MasterCard logo

PayPal Payments Prepaid Cashier Check/Money Order/ Personal Check (U.S. Issued) – Please allow approximately 5 business days for personal checks to clear.

Wire Transfer – Please contact amaus.com for account information

Purchase Orders (On approved credit)

Trucking

What are my shipping method choices?

Standard Overnight- One business day

Two Day Air – Two business days

Three Day Air – Three business days

Ground Service – Approximately 5-6 business days

FREE Super Saver Shipping (select products only) – Approximately 7-10 business days (Contiguous United States only, excludes AK, HI, APO/FPO) APO/FPO Military – US Priority Mail (Restricted to Military Addresses only)

The above delivery methods do not include processing time or delivery on weekends and holidays.

Do you ship APO/FPO?

Absolutely! We gladly ship to the men and women serving in the armed forces with an APO or FPO address. When obtaining a quote or purchasing through our web site, simply select “APO/FPO Military Post” or “APO/FPO Military Priority” as your shipping method.

What are gift coupons?

Amaus.com   issues “gift coupons” with eligible products purchased. These coupons will be issued via e-mail once the “qualified” item has shipped. These coupons may be used towards ANY future purchase, with no minimum purchase requirements!

*No gift coupons will be issued for items purchased with gift coupons.

If you experience any problems, please visit amaus.com and send a message to customer service.

I received a coupon code but it doesn’t work!

Some coupon codes are specifically issued to your account, and may not be used with any other e-mail account. If you were sent a coupon code byamaus.com, please make sure that you use the appropriate account with the coupon. Onecoupon is allowed per order. Please also ensure that the coupon date has not expired.

If you experience any problems, please visit us and send a message to customer service.

When do you charge my credit card?

Your credit card will be charged immediately upon receipt of your order, so that we can begin immediate processing of your order

Can you ship to a different address than my billing?

Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. Here are the authorization procedures that we accept:

*Required:

Contact your credit card company to have your shipping address added as an authorized shipping address on their records. Please send an e-mail to our processing department through our website amaus.com when the address is successfully added.

How long will it take before it ships?

We do request 1 – 2 business days to process an order. Amaus.com will always attempt to ship your order faster, but cannot guarantee same day shipping.

Tip: If you want to make sure your order ships as fast as possible, we recommend shipping to your billing address on file with your credit card company AND place your order before Noon Pacific Standard Time.

Orders that are not in stock or having address verification issues may be delayed further. All orders including “assembly and testing” options will take an additional 24-48hrs. Please keep in mind that we do not process orders on weekends or observed holidays.

How can I check status on my order?

For your convenience, we will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order.If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department through our website amaus.com

How can I get a tracking number?

We will automatically send your tracking numbers via e-mail once your order has shipped. If for some reason you have not received a tracking number and your order has indeed shipped, please verify your e-mail address on file. You can also visit our web site.

How can I change an order?

You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and invoice number to our processing department. We will do our very best to accommodate your request.

What if my product is on back order?

Any items that are unavailable, you will be notified via e-mail. At this time you may either choose to wait for the item to arrive, or select another product. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will be charged for the entire order, so that we can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit by contacting customer service through our amaus.com.

Is your web site secure?

Amaus.com utilizes the most advanced form of SSL software available through Verisign, to keep your sensitive personal information safe and secure while being transmitted over the internet. For added protection, we also have partnered with the “McAfee Secure” program where we undergo intensive, daily security scans which help keep you safe from identity theft, viruses, spyware, and other online threats.

What is your privacy policy?

At amaus.com, we value our customers and their privacy. We will not give, sell, rent, or loan any personally identifiable information to any third party. Customers may choose to be included or excluded from e-mail promotions through their on-line account at their discretion. Please click here for a complete overview of our policy.

What is your refund policy and request a refund?

We offer a 30 day money back guarantee for all products, unless otherwise specified. Memory and processors carry a 7 day money back guarantee, and other items may have limited return policies, and are specified in our return policy. All shipping charges are non-refundable. A 15% restocking fee will be applied to any non-defective products (excludes jewelry in original condition, see below).

Please visit amaus.com and send a message to customer service to request a refund.

What is your Jewelry “No Risk” Policy for refund?

Our “No Risk” Money Back Guarantee applies to Jewelry only (no watches). If returned in its original un-altered condition with original packaging, jewelry may be returned for a refund without a restocking fee. Shipping charges are excluded and are non-refundable.

How do I get technical support?

Amaus.com does not currently offer technical support. You may contact the manufacturer directly for any technical issues that arise. Please contact if you need any assistance locating the manufacturer information.

How do I exchange a defective item?

In the unfortunate event you receive a defective product, we do sincerely apologize. Please keep in mind that we do not manufacturer the components, therefore we have no control over the defective rate. However, we are here to help and will be happy to assist you with a replacement within the allotted warranty period. However, for all “retail version” products, please contact the manufacturer directly, they will be happy to assist you with a replacement.

Please visit amaus.com and send a message to customer service and request an exchange. Click here for a complete overview of our return policies

How can I contact amaus.com?

Please visit our website www.amaus.com for the department’s service as well as our business hours.

US Pacific Standard Time: 9am to 5pm.

Email: info@amaus.com.  We will give more convenient help and assistant.